After-Sales Service

Dear Customers,

Thank you for choosing diesel injection orifice plates from dieselorificeplate.com . In order to make you satisfied with our service and have better purchase experience, we promise you the following supports after you purchase our injection orifice plates.

Promise of Products

. If there is any product performance failure after customers receive the injection orifice plates from dieselorificeplate.com within 15 days , customers can choose to replace or repair them with conditions of no appearance damage on the orifice plates’ surface.

. After receiving the injection orifice plates within 6-12 months, and customers have doubts on product’s quality problems, it can be returned for replacement after our after-sales engineer identifies that there is really a quality problem.

Promise of On Time Delivery

After many years of cooperation with customers in many countries, we noticed that one of the most concerns of customers is the delivery time of product. Therefore, we take on time delivery as one of our priority services.

dieselorificeplate.com promises to send out the injection orifice plates which we have in store within 3 days, and for the other injection orifice plates, we promise to make shipment on time as the time that customers and we have agreement on.

Promise Of Quality

We guarantee that all marked product quality (China made new, Original new, Re-manufactured and other quality that we indicate to) and product packages are real. After customers purchasing our products, we will provide related product technical data and technical training.

Promise Of Services

. We will answer the after-sales consultation within 24 hours during working days.

. For customer complaints of products, we will confirm the customer complaint registration. Our technicians will analyze the reasons and reply within a week.

. If any technical support is required, we will require specific problems and reply within 24 hours during working days.